How do I know how much oil I should order?
What if I don't need as many litres as I have ordered?
What size is my oil tank?
Can I cancel or change my order?
Boiler Trouble - Can you Bleed my Boiler?
Can you make unattended deliveries?
What is Derv?
What is the difference between Kerosene and Gas Oil?
My tank is a little way from the road. Will you still be able to deliver?

 

How do I know how much oil I should order?
If you are unsure what quantity to order, we recommend that you suit your own budget and match the order quantity with the maximum value that you wish to spend. Lambe's Oil will never deliver more than this maximum value and we will never overfill your tank. We will simply reduce the order size and value of your bill for the quantity your tank holds.

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What if I don't need as many litres as I have ordered?
Lambe's Oil will not deliver more than the maximum quantity you have ordered and we will never overfill your tank. If it turns out that your tank needed less than what you thought, you are simply charged on the quantity you received at the rate for that quantity.

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What size is my oil tank?
Knowing the size of your oil tank and its capacity will make future orders much easier to make. The average domestic tank capacity usually ranges between 1000 litres to 1350 litres. Some larger domestic tanks have capacity of up to 2500 litres. All recently manufactured oil tanks must state their approximate maximum capacity (in litres) on the Product Label, which is generally located on the front or side of the tank. If you are still unsure of your tank's capacity and want advice, simply give Lambe's Oil a call and we will be delighted to help you.

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Boiler Trouble - Can you Bleed my Boiler ?
If you have problems with your boiler, then you should contact a qualified boiler service person to look at it. However, if when delivery is made to you and you wish to ask for the drivers help in bleeding your boiler (i.e. if the tank was 'bled dry' by the boiler), then this can be done at your own risk. Lambe's Oil drivers will, at their discretion, oblige a request to bleed a boiler and/or filter, but will not be responsible for the outcome.

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What is Derv?
Derv is an acronym for Diesel Engine Road Vehicle. It is used for cars and lorries and appears green. Its duty rate and VAT rate are higher than regular green diesel. It is also known as 'gas oil'.

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What is the difference between Kerosene and Gas Oil?
Kerosene, also known as 28-second oil (or more commonly 'home heating oil'), is produced after the distillation process of crude oil. Most domestic systems run on kerosene because it provides a cleaner and more efficient burn for your home.
Gas oil (red diesel), also known as 35-second oil, is more commonly used in agriculture and industry. Gas oil is less combustible than kerosene and has more carbon atoms.

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Can you make unattended deliveries?
Providing we can gain access to the tank you don't need to be at home when we deliver. All our deliveries are metered and you will receive a printed reading of the precise amount dispensed, so you know exactly how much home heating oil we have delivered. These meters are regularly checked by Trading Standards.

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Can I cancel or change my order?
Yes, you can cancel your order at any time prior to delivery, but please inform us as soon as possible. Provided you notify us we will cancel your order and either refund your payment (if paid in advance) or credit your account. Where the tank has already been filled and you want to return the product, there will be a charge for delivery and removal.

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My tank is a little way from the road. Will you still be able to deliver?
Most of Lambe's Oil's tankers have a 200ft maximum hose, which can be pulled out to make the delivery. This means we can even deliver if your tank is tucked away and seemingly hard to get to.

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If the answer to your question is not here, please contact us at 057 9321000 or info@lambesoil.ie and we will be happy to answer all of your questions.